Terms & Conditions

Effective Date: September 1st, 2023

Please carefully read the following terms and conditions ("Agreement") before using the services provided by NexRide  Services Inc. ("Company," "We," "Us," or "Our"). By using our private transportation services, you agree to be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.

"Passenger" refers to the individual(s) utilizing our transportation services. 1.2. "Driver" pertains to the person responsible for operating the vehicle during transportation. 1.3. "Service" or "Services" means private transportation provided by the Company.

The Company reserves the right to amend these terms and conditions at any time. Updated terms will be posted on our website, and your continued use of our services will signify your acceptance of the revised terms.

The Company will collect and store your personal information as necessary for the provision of our services. Please refer to our Privacy Policy for more information regarding data protection and privacy.

The Company may terminate your access to our services at any time, for any reason, without prior notice, especially if a client repeatedly violates vehicle conduct and cleanliness rules, poses a safety risk to the driver or other passengers or damages NexRide's  property or refuses to accept responsibility for damages caused.

NexRide  is a company based in Québec, and all of its services are governed by the laws in force in the province of Québec. In the event of a dispute arising from our services, exclusive jurisdiction falls under the judicial district of Montréal, under the authority of the Superior Court of Québec, at the following address: Montréal Courthouse, 1 Notre-Dame Street East, Montréal (Québec) H2Y 1B6, Canada.

By using our private transportation services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Booking & Reservation Policy

To request a transportation service, you can book with us via telephone or text message during our operating hours, and through email, on our website or mobile app 24/7.

All reservations made through our website or mobile app must be submitted at least 24 hours in advance for approval.

Upon submission of a transport service request, you will receive an initial email confirming the receipt of your payment, your booking request. If needed, a second email will follow to validate the information that we received from your reservation request.

If we opt to decline your request, it may be due to various factors, including areas we don't serve, unavailability of drivers, the length of the trip, inability to verify a pickup address, or the customer not being reachable, encompassing the scheduling and dispatching of a driver for the job, among other considerations.

The Client is obligated to furnish precise and comprehensive information when making a reservation, encompassing your name, contact details, pickup and drop-off locations, and payment information.

Customers must consistently provide a mobile number, not a landline.

In the case of airport pickup or drop-off, customers are mandated to provide their flight information and the time of landing.

Conduct, Safety & Shared Responsibility

Responsibilities & Conduct

Passengers are required to treat drivers, vehicles, and fellow passengers with respect and courtesy. Any behavior considered disruptive, disrespectful, or unsafe may lead to the immediate termination of the transportation service.

Passengers must always use seatbelts when the vehicle is in motion, and any child passengers must be securely restrained in an appropriate child safety seat as required by law.

The Company reserves the right to refuse service to any passenger for reasons including but not limited to intoxication, illegal activities, or non-compliance with our rules and regulations.

A driver is expected to display good conduct towards their clients. We do not tolerate any form of abuse from any of our drivers. Each chauffeur must ensure that every trip is a positive experience for the customer. If you, as the customer, feel uneasy or unsafe during your trip with one of our drivers, please don't hesitate to contact our support team at (438) 228-0620, or email us at [email protected].

Passenger Safety and Shared Resposibility

At NexRide Services, passenger safety is our highest priority. Our drivers are professionally trained, our vehicles are regularly inspected and fully insured, and we adhere to strict safety protocols to ensure a secure transport experience.

However, passengers also share a responsibility for their own safety. Clients are expected to follow all safety guidelines, including wearing seatbelts and behaving appropriately during the ride. NexRide cannot be held liable for injuries or incidents resulting from negligence, non-compliance with safety rules, or unforeseen behavior by passengers or third parties.

Changes & Delays Guidelines

While the company will make reasonable efforts to adhere to the agreed-upon schedule, we cannot be held responsible for delays caused by factors beyond our control, such as traffic, weather, or unforeseen circumstances. In such cases, the company will communicate promptly with you to keep you informed of any changes.

We understand that unforeseen situations may arise on your end; nonetheless, it is the customer’s responsibility to notify us of any changes or delays, allowing us to adjust and manage the situation effectively. We commit to maintaining constant communication with you throughout, and we kindly request the same courtesy in return by informing us of any issues hindering your ability to reach your scheduled pickup location.

Pricing & Fees

Pricing found on our website or mobile app when going through the booking processb is subject to change and may vary depending on factors such as distance, time, traffic, and demands.

For these standard bookings, the price quoted is an estimate based on the expected arrival time and distance calculated by Google Maps.

Our daily rates may differ from nightly or weekend rates. Additionally, during surge hours, the rates might be adjusted to reflect current demand.

Delays & Traffic Policy

NexRide includes a 15-minute grace period for traffic delays in the quoted fare. Any unexpected traffic delays beyond this 15-minute period will be charged at $0.50 per additional minute to cover operational impact. This ensures service continuity, as extended delays may impact the driver’s next pickup.

Fare Adjustments & Final Payment

All trips are prepaid at the time of booking based on the agreed-upon itinerary. However, if a customer requests changes during the trip—such as adding one or more stops, changing the destination, extending the trip, or requesting additional services—the fare will be recalculated accordingly.

Every quote, invoice, and receipt provides a detailed breakdown of the charges, including the base fare, passenger rate (where applicable), additional service fees, applicable taxes, and any merchant processing fees, ensuring complete pricing transparency.

Any updated trip charges, including applicable taxes, will be calculated and settled at the end of the ride using the customer's preferred payment method.

Please note that changes to the original itinerary—such as adding stops, changing the destination, or requesting an alternate route—may increase the total distance traveled or the time spent in traffic.

As a result, any necessary fare adjustments due to additional mileage, traffic delays, route changes, or other unforeseen circumstances will be calculated, communicated to the customer, and collected at the end of the journey.

Note:

• For contract-based services such as, Corporate and Employee Transport services, once the quote is accepted and signed, the base price is locked in. However, additional applicable charges (e.g., last minute cancellation, wait time past the free-wait time period, tolls, parking, or extra stops) are outlined in the client’s service agreement.

• Taxes:

• For services provided in Quebec, pricing is subject to Quebec taxes: GST (TPS) at 5% and QST (TVQ) at 9.975%. For services rendered outside Quebec, applicable taxes will follow the tax rates of the respective province.

• Thrresponding rates will be applied to your quote request at the time of booking.

Fees

Cancellation, No Show & Rescheduling Fees

Free cancellation or rescheduling allowed up to 24 hours before pickup.

Cancellations less than 24 hours = Full Fare;

Rescheduling less than 24 hours = 25% of the total fare (Taxes Included).

No-shows = full fare, no refund.

Wait Time Fees

Customers receive complimentary wait times, but once those are exceeded, additional wait times are billed at $1 per minute. The relevant rates will be communicated and collected at the conclusion of your journey.

For airport passengers, we offer a complimentary wait time of up to 60 minutes from the official landing time. Should additional wait time be required, a maximum of 1.5 hours is permitted in total.

For Non-Corporate or other clients, we offer a complimentary wait time of up to 10 minutes at the designated pickup location. Should additional wait time be required, a maximum of 15 minutes is permitted in total.

* Any extra time beyond the initial free wait time period will be billed at a rate of $1 per minute.

No Show Fees

If the passenger has not been picked up within the maximum waiting time period, the trip will be considered a no-show. The full fare (including applicable taxes) will be charged, no refund will be issued, and the driver will be released from the pickup.

Stop Request Fees

When a customer books a reservation through our website and includes one or more stops along their route, the quoted fare will be based on the total estimated distance and travel time at the time of booking.

If, during the trip, the customer wishes to add an unscheduled stop, the request will be subject to driver availability. Each unscheduled additional stop will incur a base fee of $25, plus $1 per minute of wait time, provided the location is within 5 km of the original route.

For any unscheduled additional stop located more than 5 km away, an extra charge will apply based on the standard per-kilometer rate, either at the daytime or nighttime fare, in addition to the $25 base stop fee and applicable wait time charges.

Basic Cleaning Fees

A standard cleaning fee starting at $5 is automatically included in every receipt, regardless of whether visible messes are present.

In cases where light messes are detected (e.g., food crumbs, drink stains), an additional cleaning charge may be applied based on the severity and required cleanup.

To help minimize cleaning costs, food and beverages are not permitted in the vehicle unless they are stored in properly sealed containers.

Extensive Cleaning Fees

Extensive cleaning due to bodily fluids, vomits, or spills food or liquids inside the vehicle:  Starts at $250. This amount is based on the level of damage and covers the cost of professional cleaning and vehicle downtime. The exact amount will be communicated to the client once damages are assessed.

Damage Fees

Any physical damage caused to the interior or exterior of the vehicle (scratches, broken components, damaged seats, stains from beverages, excess food residue, or marks from crayons or similar items.etc.) will be charged based on the repair cost, labor, and potential downtime. 

Payment Method

NexRide accepts a variety of secure payment methods, including debit cards, Interac e-Transfers, Visa, Mastercard, American Express, and cash.

To help prevent fraud and ensure fair compensation for our drivers, cash payments are not accepted for trips totaling $50 or more unless otherwise approved.

Reservations exceeding $50 must be prepaid using a debit card, Interac e-Transfer, or credit card.

Mail/Courier Delivery Service Policy

📌Important Notice – Prohibited Deliveries

NexRide Services, strictly prohibits the transportation or delivery of any illegal, prohibited, or hazardous items, including but not limited to illicit substances, unlicensed weapons, stolen goods, or any materials that violate local, provincial, or federal laws.

Any client found to be in breach of this policy may face immediate termination of services and be reported to the relevant authorities. NexRide reserves the right to inspect and refuse any delivery that raises safety or legal concerns.