Frequently Asked Questions

NexRide provides premium black car services tailored for business professionals and employees. 

Although we focus mainly on contract-based transportation service,we also offer other transport services such as, Airport transfers, Town Car Service, event transport, non-urgent medical transport, & mailing delivery service for letters and small packages. 

So, whether you need a ride to a meeting or a special event, we have you covered with our reliable transport solutions.

Yes. We are licensed by the government of Quebec.

Your initial quote includes the estimated travel time, number of passengers, basic cleaning fee, distance, and applicable taxes. However, additional charges may apply for services or conditions not covered in the base quote."

These can include wait time beyond the free allowance, tolls, parking, extra stops, cleaning or damage fees, and delays caused by unforeseen circumstances like traffic or weather. 

For corporate clients, any such charges are outlined in the signed service agreement. 

Please review our full Terms & Conditions on our website for complete details.

Booking a ride with NexRide is simple! 

You can easily reserve your transport through our user-friendly online booking system 24/7, through our passenger app,  by email at [email protected] or by telephone or text message at (438) 228-0620.

During your ride with NexRide, you can expect a comfortable and professional experience. 

"Our drivers are trained to provide exceptional service, ensuring you arrive at your destination safely and on time.

In order to insure the security of our passengers, we  properly screen our drivers and they have to submit a background check and be approved by the  SAAQ (The Automobile Insurance Society of Quebec) before they can start working for NexRide Services.

You can cancel your ride free of charge if you notify us 24 hours and up prior your pickup time. 

Note that if you cancel your ride, less than 24 hours of your pickup time, you will be charged 100% of the full fare (taxes included). 

Please also note that when a client cancels at the last minute or fails to show up, it not only causes a loss of income, but it also disrupts the entire operation for the day.

"These policies help maintain the reliability of our transportation services for your convenience, while also ensuring our drivers are fairly compensated in support of their families."

"We greatly respect the value of both your time and that of our drivers, and we kindly ask for the same consideration in return."

Please refer to our Terms & Conditions on our website for more details on our Cancellation & Rescheduling timelines and their applicable fees.

You can reschedule your ride free of charge if you notify us 24 hours and up prior your pickup time. 

Note that if you reschedule your ride, less than 24 hours of your pickup time, you will be charged up to 25% of your total fare. 

The rescheduling fee helps account for the additional coordination, driver adjustments, and potential delays that late changes can cause for other clients.

Please refer to our Terms & Conditions on our website for more details on our Cancellation & Rescheduling timelines and their applicable fees.

At NexRide Services, we take every reservation seriously. When you book a ride, we reserve a driver and vehicle exclusively for you. That means we may turn down other clients for the same time slot.

Cancellation and rescheduling fees help us cover the time, resources, and potential earnings lost when a scheduled trip changes at the last minute. 

These fees also allow us to fairly compensate our drivers for their time and commitment.

By notifying us early (at least 24 hours in advance), you help us reduce disruptions — and in return, we waive those fees. - (Please note that cancellations requests made 24 hours or less will not be accepted and therefore no refund will be granted.)

Thank you for your understanding and for helping us maintain a reliable and professional service for everyone.

If we decide to decline your request, there may be one or several contributing factors, such as areas we don't serve, unavailability of drivers, the length of the trip, inability to verify a pickup address, the customer being unreachable, or issues related to scheduling and dispatching a driver for the job.

Please reach out to us by phone at (438) 228-0620 or by email at [email protected] with your reservation ID number or ticket number to inquire about the details of your reservation request.

Yes. We adjust our prices during holiday seasons or based on demand and other circumstances. 

Our daily rates may differ from nightly or weekend rates. 

Additionally, during surge hours, the rates might be adjusted to reflect current demand.

No. The gratuity is not included in the price quoted to you. It is at the customer's discretion, however, we appreciate any tips given by the customer.

Neither our drivers nor our passengers are allowed to smoke in the car.

No eating or drinking in the car, however, you may bring with you your food or drinks as long as they are tightly sealed.

NexRide offers a rideshare (carpooling) option for both individuals and business clients. Just add your "stops" when booking your reservation and you will be quoted based on current rates, travel distance, the number of passengers, and time of day.

However, contract-based clients — such as companies enrolled in our Corporate or Employee Transport programs — may benefit from exclusive rideshare discounts as part of their negotiated agreement. 

These tailored pricing plans help organizations reduce transportation costs while maintaining reliability and service quality for their staff.

Yes. 

For international airport passengers, we offer a complimentary wait time of up to 45 minutes from the official landing time.

For local airport passengers, we offer a complimentary wait time of up to 35 minutes from the official landing time.

For Non-Corporate or other clients, we offer a complimentary wait time of up to 5 minutes at the designated pickup location.

Any additional wait time is billed at $1 per minute.

We will inform you of the meeting point in advance, but typically, your driver will be waiting for you at the arrival hall in the Uber waiting line, holding a cardboard sign with your name written on it.