You can book with us via telephone or text message during our operating hours, and 24/7 through email, or on our website.

For new requests or inquiries, our office hours are Monday through Friday from 8 am to 10 pm Eastern Standard Time. However, for bookings that have already been accepted, our customer service operates 24/7, seven days a week.

Yes. Our transport services operate 24 hours a day, 7 days a week, throughout the year. However, due to high demand, we may not be able to accommodate every request. Some requests may require advance booking, ranging from 24 hours to days, weeks, or even months. We encourage you to submit your request as early as possible to secure your reservation and allow us to plan your trip accordingly.

No. Once a booking request is submitted, whether you choose to pre-pay or not, it does not undergo automatic acceptance. Our system will send you a confirmation email, and our support team will thoroughly review it. After the review, our system will generate a second email to notify you of our decision to either approve or decline the request.

If your request is approved, one of our drivers will be assigned to pick you up at your preferred pick-up time and location. Our support agents may contact you for additional information, and they may use email or text messages to reach you. Please make sure you provide us with a cell phone number, not a landline.

If your request is declined, you will receive a notification by email. For pre-payments made for a trip request that is declined, your refund will be processed on the same day as the decline. Please note that the timeframe for your refund to be credited back to your bank or credit card account may vary, with a potential duration of up to 14 business days, depending on your financial institution.

If we decide to decline your request, there may be one or several contributing factors, such as areas we don't serve, unavailability of drivers, the length of the trip, inability to verify a pickup address, the customer being unreachable, or issues related to scheduling and dispatching a driver for the job.

The price quoted to you at the time of booking is a preliminary estimate of the trip's cost based on the distance and expected time of arrival set by Google Maps. However, it does not encompass wait times, toll charges, car parking fees, additional drop-offs or pickups, or delays caused by traffic, adverse weather conditions, or unforeseen circumstances.

Yes. For airport passengers, we offer 1 hour of free wait time from the landing time. At any other locations, we provide 15 minutes of complimentary wait time for our VIP clients or high-profile business professionals and 10 minutes of free wait time for our corporate and other clients.

Yes. We do offer rideshare; however, our VIP or business professionals usually prefer solo rides. Nevertheless, if they need to travel with their business colleagues, we can accommodate them.

Taxes are not included in the price. Quebec Taxes consist of TPS: 5% plus TVQ: 9.975%, totaling 14.975% of the overall trip cost added to your bill. When you proceed to book the trip, the total taxes applied to the trip fare will be visible. This tax amount may be adjusted if there are modifications to the total cost of the trip upon its completion.

Yes. We adjust our prices during holiday seasons or based on demand and other circumstances. Our daily rates may differ from nightly or weekend rates. Additionally, during surge hours, the rates might be adjusted to reflect current demand.

Customers have 4 hours or more before their pickup time to cancel a trip reservation free of charge if their pickup location is in Montreal and its surrounding areas, as well as the south shore area. For locations outside of these areas, customers have 12 hours or more before their pickup time. This policy provides flexibility for customers to adjust their plans, enables us to cancel a driver already dispatched to pick up a customer in advance, allowing us to manage our resources effectively and ensuring efficient scheduling and optimal service.

We enforce cancellation fees as it involves time, fuel, and costs to dispatch a driver for a customer and return without completing a trip. This practice helps us sustain transportation services for your convenience, supporting our drivers in earning an income to provide for their families. We highly value both your time and that of our drivers, expecting reciprocal consideration in return.

Cancellation fees can range from $15 to $60 for pickup locations within a 2-hour radius. For detailed information on our cancellation fees and policy, please refer to our terms and conditions.

Free wait times are provided to each customer; however, once these are exceeded, extra wait times are calculated at $1 per minute. Ten minutes beyond the expected time of arrival are complimentary; however, any additional time spent on the road after that incurs a charge of $0.75 per minute. If a passenger feels sick and vomits in the car, a cleaning fee of $300 will be charged. This fee covers the cost of taking the car to the shop and getting it professionally cleaned. Additional fees may vary for damages to our properties, scratches on cars or seats, beverage spills, food crumbs, or color crayons.

No. We appreciate any tips given by the customer; however, it is at the customer's discretion.

We accept cash, debit cards, Interac, and credit cards. To minimize the risks of fraud and guarantee proper compensation for drivers after completed trips, we do not accept cash for trips costing $50 or more. Trips with a total cost of $50 and above must be pre-paid using a debit card, Interac, or credit card. If the total cost of the trip is adjusted due to unforeseen circumstances after the trip's completion, you may settle the remaining balance with cash, debit card, Interac, or credit card directly with the driver.

No. Neither our drivers nor our passengers are allowed to smoke in the car.

We will inform you of the meeting point in advance, but typically, your driver will be waiting for you at the arrival hall in the Uber waiting line, holding a cardboard sign with your name written on it.