No. Once a booking request is submitted, whether you choose to pre-pay or not, it does not undergo automatic acceptance. Our system will send you a confirmation email, and our support team will thoroughly review it. After the review, our system will generate a second email to notify you of our decision to either approve or decline the request.
If your request is approved, one of our drivers will be assigned to pick you up at your preferred pick-up time and location. Our support agents may contact you for additional information, and they may use email or text messages to reach you. Please make sure you provide us with a cell phone number, not a landline.
If your request is declined, you will receive a notification by email. For pre-payments made for a trip request that is declined, your refund will be processed on the same day as the decline. Please note that the timeframe for your refund to be credited back to your bank or credit card account may vary, with a potential duration of up to 14 business days, depending on your financial institution.