Terms & Conditions
Effective Date: September 1st, 2023
Please carefully read the following terms and conditions ("Agreement") before using the services provided by NexRide Services Inc. ("Company," "We," "Us," or "Our"). By using our private transportation services, you agree to be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.
1.1. "Passenger" refers to the individual(s) utilizing our transportation services. 1.2. "Driver" pertains to the person responsible for operating the vehicle during transportation. 1.3. "Service" or "Services" means private transportation provided by the Company.
2. Booking and Reservations
2.1. To request a transportation service, you can book with us via telephone or text message during our operating hours, and through email, or on our website or mobile app 24/7.
2.2. All reservations are subject to approval. Upon submission of a transport service request, you will receive an initial email confirming the receipt of your booking request, followed by a second email indicating whether it has been approved or declined. If we opt to decline your request, it may be due to various factors, including areas we don't serve, unavailability of drivers, the length of the trip, inability to verify a pickup address, or the customer not being reachable, encompassing the scheduling and dispatching of a driver for the job, among other considerations.
2.3. You are obligated to furnish precise and comprehensive information when making a reservation, encompassing your name, contact details, pickup and drop-off locations, and payment information. Customers must consistently provide a mobile number, not a landline. In the case of airport pickup or drop-off, customers are mandated to provide their flight information and the time of landing for us to confirm the details of their arrival and address any issues related to their flight.
3. Wait Time
3.1. We offer 1 hour of free wait time from the landing time for airport passengers, 15 minutes of free wait time for our VIP Clients or high-profile business professionals and 10 minutes of free wait time for our corporate and other clients. Additional charges apply for extended wait times. (See section 5.8, 5.9.)
3.2. For no-show customers: If, despite our attempts to communicate, the customer does not answer their phone or appear for pickup, our drivers will wait for a maximum of 15 minutes at the designated pickup location. Therefore, a late cancellation fee will be applied to the customer’s account. Hence, we will not offer additional services to the same client until the customer settles their account. The specific amount
of late cancellation fees may vary. The cancellation policy and associated fees will be communicated to the customer via text or email. Refer to section 6. for detailed information on cancellation fees.
4. Changes and Delays
4.1. While the company will make reasonable efforts to adhere to the agreed-upon schedule, we cannot be held responsible for delays caused by factors beyond our control, such as traffic, weather, or unforeseen circumstances. In such cases, the company will communicate promptly with you to keep you informed of any changes.
4.2. We understand that unforeseen situations may arise on your end; nonetheless, it is the customer’s responsibility to notify us of any changes or delays, allowing us to adjust and manage the situation effectively. We commit to maintaining constant communication with you throughout, and we kindly request the same courtesy in return by informing us of any issues hindering your ability to reach your scheduled pickup location.
5.1. Pricing for our transportation service is subject to change and may vary depending on factors such as distance, time, traffic, and demands. Please note that our daily rates may differ from nightly or weekend rates. Additionally, during surge hours, the rates might be adjusted to reflect current demand.
5.2. Pricing is subject to Quebec taxes, with TPS at 5% and TVQ at 9.975%. The corresponding rates will be applied to your quote request at the time of booking.
5.3. We accept various payment methods, including debit cards, Interac transfers, credit cards, and cash
5.4. To minimize the risks of fraud and ensure fair compensation for drivers, we do not accept cash for trips costing $50 or more, unless otherwise agreed upon. Trips exceeding $50 must be prepaid using a debit card, Interac, or credit card. In case of fare adjustments due to delays caused by traffic, inclement weather, or unforeseen circumstances, the final trip price, inclusive of Quebec taxes, will be communicated and collected at the end of your journey. You can settle the remaining balance with cash, debit card, Interac, or credit card directly with the driver. Upon successful payment, you will receive a paper or digital receipt at the email address provided during booking.
5.5.* The price quoted to you at the time of booking is a rough estimate of the cost of the trip based on the distance and the expected time of arrival set by Google Maps. However, it does not include wait times, toll charges, car parking fees, additional drop-offs and pickups, or delays caused by traffic, bad weather, or unforeseen circumstances.
5.6. If you choose to modify or include a stop in your initially quoted destination, a new quote will be presented. Any necessary price adjustments due to traffic or unforeseen circumstances will be communicated and collected at the end of your journey.
5.7. Ten minutes beyond the anticipated time of arrival incur no charges; however, any additional time spent on the road thereafter is billed at $0.75 per minute.
5.8. Customers receive complimentary wait times, but once those are exceeded, additional wait times are billed at $1 per minute. The relevant rates will be communicated and collected at the conclusion of your journey.
5.9. The wait time for any stop requested by the customer is $1 per minute. The applicable rates will be communicated to you and collected at the conclusion of your journey.
5.10. If a passenger feels sick and vomits in the car, there is a cleaning fee of $300. This fee covers the cost of taking the car to the shop and getting it professionally cleaned. Other additional fees may vary for things like damages to our properties, scratches on our cars, scratches on our seats, beverage spills, food crumbs, or color crayons.
6. Additional Fees/Cancellation Fees
6.1. Cancellation fees are subject to variation and are determined based on several factors, including the timing of the cancellation concerning the free cancellation period, the distance between the customer and our base location, the proximity of the driver to the customer's pickup address, and whether the driver has already arrived at the customer's location. Cancellation fees can range from $15 to $60 for pickup locations within a 2-hour radius. (See section, 6.4, 6.5, 6.6.)
6.2. We implement cancellation fees to account for the time, fuel, and operational expenses associated with dispatching a driver for a customer and returning without completing a trip. This policy ensures the sustainability of our transportation services for your convenience while supporting our drivers in earning a livelihood for their families. We deeply appreciate the value of your time and that of our drivers, and we expect mutual consideration in return.
6.3. If a driver is already at the customer’s pickup address and, despite our efforts to contact the customer, they don’t show up, a no-show fee will be charged to the customer’s account. Therefore, we will not provide further services to the same client until the customer brings their account current. No-show fees may range from $25 to $60, following the guidelines specified in scenarios 6.4, 6.5, and 6.6 for last-minute cancellation fees. We are committed to providing our services to clients who fulfill their commitment, but we cannot continue sending drivers to clients who do not fulfill theirs.
6.4. If a driver has already been dispatched or is en route to pick up a customer within a 30-minute radius of our base location in Brossard, QC, a $15 cancellation fee will apply for cancellations made after the initial grace period. However, if the driver is within 10 minutes of your pickup location, in proximity, or has arrived, and you decide to cancel, a last-minute cancellation fee of $25 will be charged to the customer.
6.5. If a driver has already been dispatched or is en route to pick up a customer whose pickup location is more than 30 minutes up to 1 hour away from our base location, a $25 cancellation fee will be charged for cancellations made after the grace period. However, if the driver is within 15 minutes of your pickup location, approaching, or at your pickup address ready to take you to your destination, and you decide to cancel, a last-minute cancellation fee of $35 will be charged to the customer.
6.6. If a driver has already been dispatched or is en route to pick up a customer whose pickup location is more than 1 hour up to 2 hours away from our base location, a $45 cancellation fee will be charged for cancellations made after the grace period. However, if the driver is within 25 minutes of your pickup location, approaching, or at your pickup address ready to take you to your destination, and you decide to cancel, a last-minute cancellation fee of $60 will be charged to the customer.
7. Cancellation Grace Period
7.1. Customers have the freedom to cancel their reservations without incurring any charges during the designated grace period. This policy is in place to facilitate the timely cancellation of a driver who has already been dispatched to pick up a customer, ensuring efficient and fair service for both parties.
7.2. Customers have a window of 4 hours or more before their scheduled pickup time to cancel a trip reservation free of charge, provided their pickup location is in Montreal and its surrounding areas, including the south shore area: Montreal, Belœil, Boucherville, Brossard, Candiac, Carignan, Chambly, Châteauguay, Delson, La Prairie, Longueuil (3 arrondissements de Greenfield Park, de Saint-Hubert et du Vieux-Longueuil), McMasterville, Mont-Saint-Hilaire, Otterburn Park, Saint-Basile-le-Grand, Saint-Bruno-de-Montarville, Sainte-Catherine, Saint-Constant, Saint-Isidore, Sainte-Julie, Saint-Lambert, Saint-Philippe, Saint-Jean-sur-Richelieu, Varennes, Saint-Mathias.
7.3. Customers have a window of 12 hours or more before their scheduled pickup time to cancel a trip reservation free of charge if their pickup location is outside of Montreal and its surrounding areas, as well as the south shore area.
8. Responsibilities and Conduct
8.1. Passengers are required to treat drivers, vehicles, and fellow passengers with respect and courtesy. Any behavior considered disruptive, disrespectful, or unsafe may lead to the immediate termination of the transportation service.
8.2. Passengers must always use seatbelts when the vehicle is in motion, and any child passengers must be securely restrained in an appropriate child safety seat as required by law.
8.3. The Company reserves the right to refuse service to any passenger for reasons including but not limited to intoxication, illegal activities, or non-compliance with our rules and regulations.
8.4. A driver is expected to display good conduct towards their clients. We do not tolerate any form of abuse from our colleagues. Each driver must ensure that every trip is a positive experience for the customer. If you, as the customer, feel uneasy or unsafe during your trip with one of our drivers, please don't hesitate to contact our support team at (800) 892-6352 or locally at (438) 228-0620, or email us at firstname.lastname@example.org.
9. Safety and Liability
9.1. Passengers are responsible for their own safety during transportation. The Company and its drivers are not liable for personal injuries or damage to personal property during the service.
9.2. The Company maintains insurance coverage for its vehicles and drivers. In the event of an accident, the company's insurance will be the primary source of coverage, subject to its terms and conditions.
11. Amendments to Terms and Conditions
11.1. The Company reserves the right to amend these terms and conditions at any time. Updated terms will be posted on our website, and your continued use of our services will signify your acceptance of the revised terms.
12.1. The Company may terminate your access to our services at any time, for any reason, without prior notice.
13. Governing Law and Jurisdiction
13.1. This Agreement is governed by the laws of Quebec. Any disputes arising from or related to this agreement shall be subject to the exclusive jurisdiction of the courts in Quebec.
By using our private transportation services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us through our designated customer service channels.
NexRide Services Inc.
130-5645 Grande Allée Boulevard, Unit 184 Brossard, QC J4Z 3G3
Brossard, QC J4Z 3G3
(800) 892-6352 (438) 228-0620.